Let’s ConnectWhether you have a question about your order, need guidance creating your perfect blend, or would like to learn more about our refill program, we’re here to help.
Frequently asked questions.
-
Creating your candle is simple! Choose your vessel, select up to three fragrances, choose your wick, name your candle, and we'll hand-pour it just for you.
-
Absolutely! Visit our Fragrances page to learn more about each scent and discover recommended pairings. If you're still unsure, fill out our contact form and we'll happily help you create a blend you'll love!
-
Every candle is handcrafted to order. Please allow 2-3 business days for production before your order ships. Shipping times will vary based on your location.
-
At this time, Poured & Polished ships exclusively within the United States. We hope to offer international shipping in the future, so stay tuned for updates!
-
Yes! We offer candle refills for both Poured & Polished vessels and eligible vessels purchased elsewhere. Visit our Refill page to learn more and get started.
-
Because every candle is custom-made specifically for you, all sales are final. If your order arrives damaged or there's an issue with your candle, please contact us within 3 days of delivery so we can make it right.
-
Yes! We carefully select high-quality fragrance oils from trusted suppliers. Our fragrance oils are phthalate-free and meet IFRA (International Fragrance Association) safety standards for candle use.
-
Absolutely! A custom candle makes a thoughtful, one-of-a-kind gift. Simply enter the recipient's shipping information during checkout.
-
Because every candle is hand-poured and many of our vessels are unique, slight variations may occur. We believe these small differences are part of what makes every Poured & Polished candle special.
-
To get the most out of your candle, trim your wick to ¼ inch before each burn. Allow the wax to melt to the edges during the first burn and never burn for more than 4 hours at a time. Always follow the safety instructions provided with your candle.

